Last updated: 8 March 2026
Easy Hire Aus ("we", "us", "our") operates the Easy Hire Aus equipment hire management platform. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect information you provide directly when you register and use the platform, including:
| Category | Examples |
|---|---|
| Account information | Name, email address, company name, ABN |
| Business data | Equipment records, bookings, customer contacts, contracts, invoices |
| Payment information | Billing details processed by Stripe (we do not store card numbers) |
| Usage data | Log files, browser type, pages visited, session duration |
| Uploaded files | Damage photos, signature images stored in encrypted cloud storage |
We use your information to provide and improve the platform, process subscription payments, send service-related notifications (such as booking alerts and invoice reminders), respond to support requests, and comply with legal obligations. We do not use your data for unsolicited marketing without your consent.
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating the platform, including cloud infrastructure providers and payment processors (Stripe). These providers are contractually required to protect your information and may not use it for any other purpose. We may also disclose information where required by law or to protect the rights and safety of our users.
Your data is stored on secure cloud servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your data for as long as your account is active or as needed to provide services. If you close your account, you may request a data export within 30 days. After that period, your data will be deleted from our systems, except where we are required to retain it for legal or regulatory purposes.
We use cookies and similar technologies to maintain your session and improve platform performance. We may use privacy-respecting analytics tools to understand how the platform is used. These tools do not share your data with advertising networks. You can disable cookies in your browser settings, though this may affect platform functionality.
Under the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and request deletion of your data (subject to legal retention obligations). To exercise these rights, please contact us through the platform or via our website.
The platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice in the platform. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us through the platform's support channel. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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